Frequently Asked Questions
How do I use the Gua Sha Body Sculptor?
Start by applying a body oil or lotion to clean, dry skin to help the tool glide smoothly. Hold the Gua Sha at a slight angle and use long, gentle strokes in an upward or outward motion, always moving toward the heart to support lymphatic flow. Focus on areas like the thighs, arms, stomach and back, using light to medium pressure. Use for 5–10 minutes per session, and remember — consistency over intensity brings the best results.
Can I use it with any body oil or lotion?
Yes! Always use your Gua Sha Body Sculptor with a body oil, lotion or balm to ensure smooth gliding and avoid pulling on the skin. Choose a product that absorbs well and supports your skin’s hydration.
Is it suitable for sensitive skin or areas with cellulite?
Absolutely. Our Gua Sha Body Sculptor is designed to be gentle yet effective. Use light to medium pressure, especially on sensitive areas. It’s safe to use on cellulite-prone zones like thighs, hips, and arms.
Where are you located?
Our head office is located in South-East Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team via our contact form located on our 'Contact us' page, or by emailing us directly at thryvetemple@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.